ORDERING & PAYMENT
Opening order minimum: $300
Reorder minimum: $200
We will not process wholesale orders that do not meet this criteria. We accept debit/credit card (Visa, MasterCard, Discover, AMEX) and Paypal payments. We do accept pre-paid checks, but orders will not be fulfilled until funds clear. Tribal Candle Co. candles are made to order, so orders are produced once payment has been received.
LEAD TIME + INVOICING
Anything ordered in our wholesale marketplace will ship within 10-12 business days, unless otherwise specified. Orders of more than 300 candles do require advanced notice, as we may need more time to produce larger quantities. If you would like your order to be shipped by a certain date before 10-12 business days past date of order placement, our rush fee is 25% of the total order price.
SHIPPING + DELIVERY
Free US Shipping for orders $500 and over
Let us know if you have your own method of shipping, and would like to arrange payment and a pickup yourself. We will provide you with a tracking number upon shipment. Tribal Candle Co. is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
GENERAL RETURN POLICY
We do not accept returns. All claims for shortages and/or damages must be reported to Tribal Candle Co. within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
We make all of our candles in our home studio space in Lakeland, Florida. Please call or email firstname.lastname@example.org if you have any questions or need assistance completing your wholesale order.
Call M-F 10 AM - 4 PM/EST